Shipping and Return Policy
Shipping and Return Policy
1. Shipping Policy
Processing Time:
- Orders are processed within 1-3 business days after receiving your order confirmation. During peak times or holidays, processing may take up to 5 business days.
Shipping Methods:
- We offer various shipping options based on your location and preference. Available methods and rates will be displayed at checkout.
Shipping Times:
- Domestic: 5-10 business days.
- International: 10-20 business days. Please note that international shipments may be subject to customs delays.
Shipping Costs:
- Shipping costs are calculated based on the weight, size, and destination of your order. You will see the shipping cost at checkout before finalizing your purchase.
Order Tracking:
- Once your order has shipped, you will receive a confirmation email with a tracking number and a link to track your shipment.
Shipping Issues:
- If you encounter any issues with your shipment, such as delays or lost packages, please contact us at merakibyjllc@gmail.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
2. Return Policy
Eligibility:
- Returns are solely accepted within 15 days of delivery for damaged or lost items.
Non-Returnable Items:
- Custom-made products, digital goods, and items marked as final sale cannot be returned.
Return Process:
- Contact our support team at merakibyjllc@gmail.com to initiate a return. Provide your order number and reason for return.
- We will provide you with a return shipping address and instructions.
- Pack the item securely and ship it back to the address provided.
Return Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. In such cases, we will provide a prepaid return label.
Refunds:
- Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method and may take 5-7 business days to reflect in your account.
Exchanges:
- At this time, we do not offer exchanges. If you need a different item, please return the original item for a refund and place a new order.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 7 days of delivery with photos and a description of the issue. We will arrange for a replacement or refund.
Contact Us: For any questions or concerns regarding shipping or returns, please reach out to our customer service team at merakibyjllc@gmail.com.